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Refund Policy
Our refund policy aims to provide a clear and transparent process for our esteemed customers. Please review the following terms to understand how refunds are handled.
- User Order Cancellation Policy: Once orders are placed, users cannot cancel them. This policy ensures operational efficiency and prevents misuse. Confirmed orders are promptly processed to ensure timely service delivery.
- Seller Order Cancellation Policy: If a seller cancels an order, the full payment will be refunded to the user’s original payment method. The refunded amount will be credited to the user’s account within 48 hours. Please note that certain credit cards may take up to 7 business days to reflect the payment.
- Refunds against Payment Failures: Should a payment fail due to technical issues or errors, users are encouraged to promptly contact our support team. We will thoroughly investigate the issue and promptly process a refund or resolve any payment discrepancies.
- Order Concerns and Resolutions: We are dedicated to resolving any issues related to your order. If you encounter any problems with your purchase, please follow these steps:
- Email us at care@numberbychoice.com within 15 days of placing your order to file a complaint. Please include essential details such as your order number, a description of the issue, and any supporting documents.
- NumberByChoice will carefully review your complaint and provide a plan for resolution.
- No Refunds After 15 Days: Please note that refunds will not be processed under any circumstances if a complaint is submitted after 15 days from the date of your order.”
- Refund Conditions: Refunds will only be processed under the following circumstances:
- The order was canceled by the seller.
- The choice number provided was inaccurate or not as described.
- Payment failures caused by technical issues on our part.
- Valid complaints raised within 15 days of the order date.
- Non-Refundable Circumstances
- Change of decision after processing the order.
- User-provided incorrect information during ordering.
- Non-compliance with the Mobile Number Portability (MNP) procedure.
- Refund Processing Timeframe
- The entire payment will be reimbursed to the customer’s initial payment method, with the refunded sum deposited into the customer’s account within 48 hours. Kindly note that specific credit cards may require up to 7 business days to reflect the payment