- Welcome to Number By Choice
- 951 951 5665
Terms & Conditions
UPC Provisioning Terms and Guidelines
- UPC will be issued upon full payment for the ordered choice number.
- Orders can only be canceled if UPC delivery fails within 24 hours of successful payment and order placement.
- Cancellation requests will not be accepted after 24 hours from the time an order is placed.
- If a UPC is successfully generated and sent but not received by the customer (e.g., due to network issues, undelivered SMS, or email in Junk or SPAM), customers are welcome to request a reissue of the UPC. However, we kindly ask for your understanding that order cancellations will not be possible.
- Orders can be canceled only if there are issues on our end with the ordered choice number.
- If we do not meet the UPC delivery deadline as specified, and all refund conditions are fulfilled, customers may request a refund.
- The refund will be processed within 48 working hours from the date and time of the request.
No Order Cancellation
- Customers cannot request a cancellation or refund if the issue originates from their end, even after receiving three successful UPC codes.
UPC, MNP, Grievances, and Resolutions
- Resolution of customer complaints may take approximately a week’s time.
- In case of any issues with MNP on our end, we prioritize providing a prompt solution. We kindly ask customers to await our resolution.
- The new UPC for this MNP attempt will be dispatched within 48 hours. Once customers receive the UPC via text message or email, they should promptly initiate their MNP request and report any issues within 15 days.
- Complaints received after this period will not be recorded or taken into consideration.
Hold/Reserve Your Choice Number
- We offer customers the option to reserve their preferred number by making a non-refundable 15% advance payment. If the customer cancels the order, the reservation expires, and the status is ‘Canceled By Customer’. The advance payment will not be refunded. Orders are marked ‘completed’ after 7 days if no updates or complaints are received, and no complaints can be raised afterward
Postpaid Recharges, Bills, and Other Payments
- The customer must ensure the number is recharged as per their usage, adhering to the specified terms. If the provided number is not ready for porting, we cover the bill for 90 days. Customers are responsible for paying MNP (porting) charges at their nearest retailer or store. For multiple orders, if a customer cancels one number, “NumberByChoice” reserves the right to decide on canceling additional numbers. Once the UPC is delivered and 24 hours pass without a cancellation request, orders cannot be canceled.
- Privacy and Operator Concerns: Customers must agree to remain on our provided network for at least 90 days from number activation.
Policies, Duties, and Procedures of NumberByChoice
- NumberByChoice reserves the right to cancel any order at its discretion.
- Our terms and conditions may change with TRAI updates, and NumberByChoice reserves the right to modify them at any time, with customers expected to comply with TRAI regulations.
- NBC undertake to provide services on the customer’s Indian mobile phone number, ensuring it can receive calls and text messages.
- For MNP services, we advise customers to visit the nearest retailer for prepaid operators and the company’s outlet for postpaid operators.
- We DO NOT furnish documents from sellers or previous owners, guarantee eSIM availability, accept courier complaints within 7 days of order placement, allow cancellation of orders marked ‘In Process’ for UPC or courier shipments, or provide SIM replacement services.
- The customer bears responsibility for any SIM loss prior to initiating MNP.
- Number activation following MNP request will adhere to TRAI guidelines, generally completed within 2 to 4 days.
- If MNP is rejected due to issues on our end, customers need to provide a valid screenshot of the rejection reason, and cancellation requests may take up to two working hours to process.
- For security purposes, advance notification of UPC provision may be communicated via call or SMS when the customer visits the MNP store or outlet.
- Customers can reach us at 951 951 5665, via email at care@numberbychoice.com, or through WhatsApp on the same contact number.
- UPC is sent to the registered mobile number, but customers can request delivery to another number via email or WhatsApp; we provide UPC only and customers must obtain their SIM from the nearest retailer or company outlet for porting.
- All status updates on the courier site in courier scenarios are deemed accurate.
- NumberByChoice will address any issues arising from pending activation or complaints related to the customer’s chosen operator/state after a number has been ported out.
- NumberByChoice ensures the security of customer payments until successful number porting and commits to refunding the full payment if porting is unsuccessful.
- We disclaim liability for any customer losses resulting from self-initiated order cancellations.